The Lettings Hub - the home for lettings

Property Passport
The tenant fee ban has made it essential for letting agents to find the right tenants quickly in order to protect themselves financially and their reputation with landlords. Agents now need more information earlier in the lettings process to make more informed decisions and avoid wasting time on unsuitable tenants.
What is Property Passport?
A tenant-owned referencing profile
Tenants can securely share their profile with you when enquiring with your agency,
allowing you to quickly assess their suitability.
Provides you with free pre-qualified leads
It’s completely free for tenants to create a Property Passport so you receive detailed,
valuable, information in compliance with legislation.

Independently verified to industry standard
When certifying a Property Passport we use the same stringent methods to verify
tenant data as we do for our traditional referencing service.

Online authentication
Our secure platform allows you to easily verify any Property Passport presented to you,
so you can be sure the data is accurate and up-to-date.

Flexible payment options
Payment is only required when you want to certify a Property Passport for final verification
of a tenant’s income and rental history. The payment process is fully flexible so you can choose
whether you or the landlord will pay. Alternatively, the tenant could opt to pay themselves
or send a request to a friend or family member to make the payment for them.

Save time and money on every let
1
Reduce the average 15 man-hours it takes to move a property from listed to let
2
Reduce your average viewing to let ratio from 7:1 to 3:1
3
Save over £25 per let by pre-screening tenants to reduce viewings and time spent on administration
4
Identify the 10% of tenants who will not pass referencing at the outset
Same quality checks with even greater insight
Features
Identity verification
Unlimited address checks
Disclosed and undisclosed
Detrimental data check
CCJs/ IVAs/Bankruptcies
HM Treasury Sanctions check
Senior political figures check
Deceased data check
Telephone directory check
Fraud check
Any indicators of assumed identity
Affordability check
based on up to 5 verified sources of income
Landlord/managing agent check
The applicant’s maximum affordable rent
A personalised bio written by the applicant
Preview of ID documents uploaded by the applicant
The tenant’s property requirements for their ideal home
Details of relevant insurance policies the tenant holds
Overall tenancy score
Based on 5 key areas to help you quickly assess suitability
The applicant’s eligibility
For purchasing other services – such as Rent &
Legal Protection or Deposit Replacement Insurance
Valid for 90 days
Traditional referencing is only valid for 60 days
Traditional Referencing
Paid Service
Property
Passport™
Uncertified
Certified
Free*
Cost Applies
Traditional Referencing
Property Passport
Features
Identity verification
Unlimited address checks
Disclosed and undisclosed
Detrimental data check
CCJs/ IVAs/Bankruptcies
HM Treasury Sanctions
Senior political figures check
Deceased data check
Telephone directory check
Fraud check
Any indicators of assumed identity
Affordability check
based on up to 5 verified sources of income
Landlord/managing agent check
The applicant’s maximum affordable rent
A personalised bio written by the applicant
Preview of ID documents uploaded by the applicant
The tenant’s property requirements for their ideal home
Details of relevant insurance policies the tenant holds
Overall tenancy score
Based on 5 key areas to help you quickly assess suitability
The applicant’s eligibility
For purchasing other services – such as Rent &
Legal Protection or Deposit Replacement Insurance
Valid for 90 days
Traditional referencing is only valid for 60 days
Property
Passport™
Uncertified
Certified
Free*
Cost Applies
*Subject to our customer fair use policy
Add verified references at a click of a button
When you’ve found a tenant you’d like to proceed with, certify their Property Passport to verify their data so they’re ready to rent*:
Overall tenancy score based on 5 key areas to help you to quickly assess suitability
The applicant’s eligibility for other services such as Rent & Legal Protection or Deposit Replacement Insurance
Valid for 90 days
Fraud check for any indicators of assumed identity or previous fraudulent activity
Confirmed maximum affordable rent limit based on up to 5 independently verified sources of income
Verified landlord or letting agent reference
Why we’re trusted by the best
Property Passport™ Companion Guide
Your complete guide to everything you need to know about
Property Passport™


How it makes the referencing process smarter
What to look for when you receive a Property Passport™
How to certify a Property Passport™
How we assess applicants
Sign up to
Property Passport™

If you’d like to start using Property Passport™ to speed up your lettings process, or if you just like to be listed as a letting agent who endorses Property PassportTM, submit your details below. Our team will be in touch with you shortly.

Submitting this form means you will receive the latest updates and offers on products and services from The Lettings Hub. All emails include an unsubscribe link so you can opt-out at any time. Please see our Privacy Notice for more information on how we process your data.